WORKING WITH US

Roles at Norbev

Norbev currently employs around 85 people encompassing many skills and covering many roles and departments; these are listed below:

  • Production Operators & Managers
  • Syrup Room Operators
  • Quality & Technical Managers and Quality Control Technicians
  • Engineers, Site Services & Apprenticeships
  • Supply Chain / Logistics – Materials Planner, Stock Controller, Warehouse / FLT Ops
  • Human Resources
  • Accounts
  • Commercial & Sales
  • Waste Management & Environmental Management
  • Marketing
  • New Product Development

For all the roles above we require a wide range of skills and education. Subject matter includes Mathematics, English, Science, Technology, ICT, Design, Engineering to name a few.

Job Openings

Please see below

Job TitleReference No:Role ProfileJob Description and Specifications Closing DateApplication & Monitoring Forms
Customer Service ManagerCSM0212We are now seeking applications for the permanent post of Customer Service Manager.
This will be a key management role, suitable for a professional individual with experience in establishing and maintaining exceptional service standards.

Main Responsibilities:

1.Research, develop and communicate a thorough understanding of individual customer needs and expectations
2.Help build and maintain close customer relations which maximise value at every possible opportunity
3.Take personal ownership of customer service queries where required, ensuring provision of an excellent service standard
4.Co-ordinate the investigation of customer escalations, ensuring that the customer is kept informed throughout the process.
5.Gain an in-depth understanding of all aspects of our business through excellent internal partnerships and apply this knowledge to everyday dealings with our customers
6.Use customer, brand and product knowledge to actively support the new product development process

The successful candidate will have:
1.A minimum of 2 years’ experience in a customer service management role, to include acting as main point of contact for key account representatives
2.A thorough working knowledge of customer service standards and systems
3.A 3rd level qualification in a business-related discipline

The following experience and knowledge is desirable:

1.A minimum of 6 months experience in a customer service management role within the food/beverages industry
2.A working knowledge of a food/drinks manufacturing process
3.Experience of having successfully established and led the implementation of a customer service framework.

Normal working hours will be Monday – Friday from 9am to 5pm; however the post holder will be required to be flexible in terms of working hours to meet business needs.
Please conatct Nikola Bonar on 02825631717 or nbonar@norbev.net to receive an application pack.Friday 2nd March 2012Please conatct Nikola Bonar on 02825631717 or nbonar@norbev.net to receive an application pack.